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Important Update from Nissan Oceania

The Australian and New Zealand Nissan Corporation and Financial Services (“Nissan”) experienced a cyber incident on 5 December 2023, which impacted our systems.

We have now restored our systems and continue to work with our global incident response team and relevant authorities to investigate the extent of the incident.

Nissan has also notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre.

Click HERE for more information about our cyber incident response.

At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.

We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

Customer Service

At Nissan Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department either by calling 1800 035 035 or +613 9797 4111 if calling from outside Australia, or by submitting an enquiry to nfsa_csc@nissan.com.au.

Collections/Hardship

If you have any enquiries relating to overdue payments, please contact us either by submitting an enquiry, or contact Collections on 1300 613 289.

If you are wanting to discuss Financial Hardship please contact our specialist team on 1300 613 182 or via email at hardship@nissan.com.au.

Product Enquiries

For enquiries regarding the range of finance products, please visit your nearest Nissan dealership.

Submit an Enquiry

COMPLAINTS, DISPUTES, FEEDBACK: GET IN TOUCH

If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 7000, Mount Waverley, Victoria 3149 or by email at nfsdr@nissan.com.au.

We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event:

If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint; or
If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint.

If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.

You can download a copy of our Complaints Management Policy here. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese.

If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Nissan Financial Services is a member of:

Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.

If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint; or
If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint.

If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.

Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.

Australian Financial Complaints Authority (AFCA):

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at nfsdr@nissan.com.au.

We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.

Phone: 1800 931 678

Email: info@afca.org.au

Online: www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.